Almost 2 years ago I started sending out a monthly newsletter. It was designed to send out in Outlook via my email list of former students and other interested individuals. Then, along came Outlook 2007 and it all came crashing down. My old HTML mail format didn’t work and I didn’t want to spend the time to learn what went wrong and build a new one.
I looked around to see what was being offered in terms of email newsletter providers. I looked at the newsletters I was receiving and their origin. When I went to the provider’s website I was, at that time, mainly concerned with cost since I wasn’t sending out 1000s of newsletters (less than 100…well, less than 50 at that time) and didn’t want or need to pay for that kind of bandwidth.
I ended up with a provider that I’ve used for about a year and a half. I was happy, generally, with the online template creation tool, database management, statistics, and overall feature availability. The price was reasonable as well.
Then, I began having issues with emails to legitimate subscribers (some of whom had been receiving the newsletters just fine) being rejected, bounced, spam trapped, etc. Even to some who were 2X opted in. When I brought this to the support team, they looked at it and told me it was fixed. When I looked at the deliverability stats, sure enough, all emails got delivered with zero bounces. However, when I started hearing from regular subscribers that they hadn’t received my newsletter I looked deeper into it to discover their address has been marked delivered, but unopened. I knew this because they are friends, knew my newsletter schedule and when to expect it, and/or had a spouse that received the newsletter but they didn’t get theirs.
After several tests involving existing subscribers (some I had unsubscribe and resubscribe in case there had been an error somewhere in the process) I suspect the provider made a tweak that shows all emails delivered but doesn’t record the bounced and spam trapped emails as such. They are listed as delivered and unopened. The recipient never got the newsletter yet could receive an email copy of the newsletter directly from me. That nonsense I can’t have, especially if I’m paying for the service.
So, I’ve been spending lots of time looking at email newsletter providers and I think I’ve decided on one. I’ll be making my decision this weekend. Some of the criteria that went into my decision are:
1. Segmentation. There should be an easy way to break the mailing list into segments based on interest. I send out 4 newsletters currently, all at different frequencies, and need an easy way to create mailing lists based on the selection of any of those newsletters by subscribers.
2. Opt-in. Most providers have a 2x opt-in process and customizable sign-up form. I need to be able to create a form that is simple and easy to fill out yet offers the flexibility for subscribers to select multiple newsletters and for the form to match my website.
3. Opt-out. Subscribers should be able to opt out of any newsletter without affecting their subscription status for other newsletters they may be subscribed to. One service was very promising, but if a person unsubscribed from one newsletter they were unsubscribed globally. To get reinstated, the subscriber needed to contact the provider, not me. Nope. I need to be able to manage that from my end and/or give that option to the subscriber.
4. Customized email templates. I would like to be able to customize the newsletter template or upload my own template rather than use a cookie-cutter template that makes my newsletter look like all the others that are out there.
5. Stats. There should be a good deliverable of statistics from the provider: delivered, bounced, opened, clicks, who opened, who didn’t open, who clicked and what. Anything else is gravy.
6. Cost. As I mentioned, I don’t have 1000s, not even 100s (yet) of subscribers, so I don’t need to pay $200+ a month (or $200 a year). I really like the pay-as-you-go offerings that allow me to grow into a larger mailing list without helping pay someone else’s mortgage. The plans I’ve seen and will probably go with are $9 per 300 or $10 per 500 emails. For my mailings, that would probably last me 2 months or longer and still give me some extra in case I wanted to send out something special.
That’s a broad overview of where I’ve been the past couple days. I’ll post another update when I make a final selection and give a more detailed rundown of where I came from, where I went to, and how easy or hard the process was/is.