Customer Service

Shipping & Delivery
Prints are shipped flat and insured via FedEx Ground unless other arrangements are made. Prints can be picked up by arrangement if you are local or will be in the area.
Privacy & Security
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on every page at the bottom right of the screen as well as at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the Blue Planet Photography website (except as noted below). On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
  • Name
  • Mailing/billing address
  • Shipping address
  • Email address
  • Phone number
  • Credit/Debit Card Information (However, this information is not retained or stored)

On some pages, you may be asked to submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

  • Name
  • Address
  • Phone Number

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift certificates by which you can personalize a product you order for another person. Information you provide to us to create a gift certificate is only used for that purpose, and it is only disclosed to the person receiving the gift ("From Bob", for example).

We use return email addresses to answer the email we receive. Such addresses may be used by Blue Planet Photography, LLC for internal solicitations to subscribe to our newsletter(s). Email addresses are never shared with outside parties without expressed permission from you.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you request it via our Contact or Newsletter form.

We may use non-identifying and aggregate information gathered using third party site visitation statistics to better design our website.

Finally, we never use or share any personally identifiable information provided to us online in ways unrelated to those described above without providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we use appropriate physical, electronic, and managerial procedures and secure processes through our third party providers to safeguard and secure the nformation we collect online. To protect personal information, Blue Planet Photography, LLC uses established security standards for access to this information. However, we cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure.

How You Can Access Or Correct Your Information
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows errors via our Contact page.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Third Party Information Gathering
We use some third party applications which require collecting information from you, such as for our newsletter subscription(s) or for some credit card and purchase transactions. We make sure to review privacy policies of third party vendors to help ensure your privacy is protected. However, we are not responsible for the acts of third party vendors. If you wish to review the privacy policy of the third party vendors we use, the links to those pages are below:

How To Contact Us
Should you have other questions or concerns about these privacy policies, please use our Contact Form or
call (208) 466-9340 and we will address your question or concern as quickly as possible.

Returns & Replacements (Products)

Blue Planet Photography, LLC carefully inspects all items prior to shipping to ensure quality. All items are securely packaged to minimize or eliminate damage during transit. Merchandise Blue Planet Photography will exchange items damaged in shipping (see below) but does not otherwise refund purchases.

Custom Orders: Custom ordered items are not refundable.

Gift Certificates: Gift certificates are not refundable.

Damage Claims: All items are carefully inspected prior to shipping and packed securely. However, on rare occasions items are damaged in shipping. All items are insured with the carrier. Purchasers are required to notify Blue Planet Photography (use our Contact Form or call 208.466.9340) and contact the delivery carrier within 5 days of receipt of a damaged item to begin the exchange process.

Keep all original packaging, cartons and containers until the claims resolution is completed. The delivery carrier may need to inspect these items.

For shipments received via FedEx: 1.800.GoFedEx (1.800.463.3339)or www.fedex.com
For shipments received via UPS: 1.800.PICK.UPS (1.800.742.5877) or www.ups.com


You may order products or services online using your major credit card or account funds transfer at any time through safe and secure PayPal or Google using our shopping cart. Orders ans transactions can also be taken over the phone during business hours, 8am - 5pm weekdays.

Physical products are shipped Fedex, UPS, or USPS. Class, workshop, and other virtual product sales will be acknowledged via email and further instructions or details provided, if necessary. Product sales in Idaho will be charged 6% sales tax.

Payment, Pricing & Promotions

We accept Visa, MasterCard, Discover, and American Express through our secure PayPal shopping cart and your credit card or bank transfer via PayPal through PhotoShelter. Personal and business checks are accepted, but merchandise will not be shipped until the check has cleared (up to approx. 10 days). PayPal NOTE: If you elect to use PayPal, it is not required that you create a PayPal account to complete the checkout process. However, if you do select the PayPal option, you will still be required to provide all of the normal billing, shipping, and payment information or through the secure link at PhotoShelter.

Money Orders, Cashier's/Certified checks, Traveler's checks, and similar payment vehicles are not accepted.

Viewing Orders

To view your current and past orders, you will need to have created an account. If you have registered with Blue Planet Photography, please log in to your account using the My Account link at the top of the page.

Workshops & Trips Policy

If you aren't certain which trip you should take, workshop or class to attend, are unclear about available dates, pricing, fees, or require other infomration, please feel free to contact me by phone at 208-466-9340 or through my Contact Page. We'll be happy to answer your questions and offer suggestions for a workshop, trip or class based on your needs and expectations, equipment, physical condition, areas of interest, etc.

Now for the legalese:

Registration and Deposit: A booking deposit will secure your reservation for any photography Workshop, Tour, or Class (herein referred to as "Workshop"), based on availability. Because of changes in the policies of other travel services, such as non-refundable prepayment of airline fares, guide fees, room reservations, vehicle reservations, among others, your booking deposit and other monies related to the fee balance is non-refundable. The trip description will state when deposits and balance payments are due. Deposit and additional Workshop payments (such as balance due or reservations for optional excursions) may be made via our shopping cart (Visa, MasterCard, Discover, American Express), personal or business check, or PayPal. All monies must be received by the date or dates indicated for each specific Workshop. Workshop fees may vary based on length and location of the Workshop, travel arrangements, fees, lodging, meals and, in some cases, taxes and gratuities. Workshop fees are quoted in US dollars and must be paid in same. If any required payments are not made, we reserve the right to treat your reservation as cancelled (see cancellations below).

Tour minimums: For most Workshops there is a minimum number for the Workshop or tour to occur. These minimums are clearly stated in the description. These minimums help reduce the overall cost of the tour. Tours with less than the minimum number may be held, but an additional small group charge will be assessed. Participants who have already made deposit payments will be notified of a below-minimum Workshop, small group charges due related to that Workshop, and will be given the opportunity to opt-in or out of the Workshop at that time. See Cancellations, below, for more information

Cancellations and Refunds: Cancellations on the part of the participant must be made in writing or email and received by our office by US Mail, courier, or confirmed email per the schedule listed below unless otherwise stated in the Workshop description. A phone call from the participant is also recommended to confirm receipt of his or her written cancellation. Travel, guide, and other transportation fees may not be refundable. Cancellation fees/dates are as follows on all workshops:

  • All monies are non-refundable. Some portion of workshop deposits and fees is for non-refundable deposits and third party expenses related to the workshop, such as reservations (accommodations, classroom, equipment, car rental, etc.), permit and vendor fees, among others. If you cancel participation in a workshop, your remaining available registration balance, minus non-refundable fees, may be transferred toward registration in another Blue Planet Photography, LLC workshop under certain conditions. Transfer of fees to another workshop is not automatic and is decided solely by Blue Planet Photography, LLC as a courtesy. We reserve the right to transfer your fees to another workshop or not. Transferred funds must be applied to another workshop offered by Blue Planet Photography, LLC within one year of the start date of the original workshop. Participants transferring from another workshop will be registered for the alternate workshop if space permits. If you choose to attend a higher-priced workshop or if the workshop fee has increased, the difference in price is the responsibility of the participant. Your registration is guaranteed only when we have payment in full. We reserve the right to change this policy at any time. If a workshop or class is cancelled by us, you may receive a refund minus non-refundable expenses. Trip insurance is recommended to cover cancellation or disruption for any reason.

  • If Blue Planet Photography, LLC receives deposits that do not meet the minimum for a given Workshop, participants who have paid their deposit will be notified and given the opportunity to continue with the Workshop with an additional small group surcharge. The amount of the small group surcharge will be given as part of the notification.

  • Cancellations or rescheduling of Workshops on the part of Blue Planet Photography, LLC may be made resulting from certain foreboding circumstances beyond the control of Blue Planet Photography, LLC. We also retain the right to cancel or reschedule any Workshop when inadequate enrollment makes the Workshop economically unfeasible for our company. In those rare cases, particpants who have paid an initial deposit will be notified via email or phone after the deposit due date has passed. A full refund of the deposit, minus any non-refundable prepaid expenses related to the workshop or trip may be made by business check or applied to another Workshop in the 12-month period following the original booking at the discretion of Blue Planet Photography, LLC. Blue Planet Photography, LLC will not be responsible for additional loss or expense incurred by the Workshop participant and/or his or her non-photographing guests, such as airline tickets, airline cancellation fees, travel insurance, guide fees, and other related charges. Please be assured, however, that it is with the utmost consideration that Blue Planet Photography, LLC ever considers such cancellations.

  • Gift Certificates are non-refundable.

  • Some workshops and trips require special preparation, such as deposit and balance due dates in advance of the policy described above. Cancellation information regarding those specific instances will be stated in the Workshop description and supercede this policy.

Trip Insurance: We strongly encourage you to purchase trip insurance. Considering all possibilities for airline issues, natural disasters and acts of God, death of immediate family member, personal illness, a new job or relocation, or other unforeseen reasons, we advise you to seriously consider obtaining this type of insurance to protect your investment. Blue Planet Photography, LLC, it's Workshop instructors, employees, guides, or assigns are not responsible for losses incurred by a cancelled Workshop. Please click on the following links for more information:

www.travelinsurancereview.net: Reviews of travel insurance companies, information about various travel insurance policies and other travel info.
www.squaremouth.com: Multiple comparison quotes from reputable travel insurance companies.
www.insuremytrip.com: Another site providing multiple comparison quotes from reputable travel insurance companies.
www.travelguard.com: A travel insurance company.
www.travelsafe.com: A travel insurance company.
www.allianz.com: A travel insurance company.

Guest Rates: There is a no guest rate policy for Blue Planet Photography, LLC workshops. Non-photographer spouses, friends, significant others, etc. need to be registered as full participants to join any aspect of a workshop. This includes meetings, image reviews, lectures, meals, and all other aspects of a workshop.

Some opportunities may be offered to photographers to accompany Mike Shipman on personal photo trips or extended days before or after a Workshop. On these trips, Accommodation and on-location transportation only will be included. The guest will be responsible for all other expenses related to their participation.

Items not included in Workshop fee: Airfare and travel between gateway city and home, baggage and excess baggage charges, passport and visa costs, medical prescriptions, doctor visits, insurance or other medical expenses, personal items, baggage or trip cancellation insurance, tips and gratuities, optional excursions, some or all meals (as described in the tour information), alcohol, all other expenses, costs, and fees not included in the Workshop fee as described.

Release and Assumption of Risk Waiver: All Workshop participants and/or non-photographing guests must agree to all terms and conditions of these "Workshop Policies" and complete and sign a "Release and Assumption of Risk" waiver. This agreement is a prerequisite and condition to participating in or taking part of any and all Workshops or events with Blue Planet Photography, LLC. Your payment for any Workshop or event with Blue Planet Photography, LLC constitutes full agreement to said policies and waiver and is as binding as your signature. Refusal to agree to this waiver automatically cancels and/or revokes your registration to participate; and your registration and/or enrollment will be considered as a cancellation.

Model Release: By participating in a Blue Planet Photography, LLC Workshop and signing the provided waivers, you consent that any and all photographs and/or video of you or that include your property may be used by Blue Planet Photography, LLC and/or its assigns in promotional and/or advertising efforts for no fee and/or compensation.

Special Terms and Conditions: Whether the Workshop in which you are participating is held on private, public, or government lands, you agree to abide by all rules, restrictions, and ordinances governing such lands and property. You also agree to respect the rights of other Workshop participants, leaders, and those providing services to or for said Workshop. Failure to comply with any governing rules or authority may result in the removal of the participant from said Workshop or related activity with no provisions for refund. Blue Planet Photography, LLC reserves the right to stop a Workshop or remove individuals at any time it is felt a participant is a danger to other members or him/herself. It is the responsibility of Workshop participants to be in good physical condition and to notify Blue Planet Photography, LLC of any medical, dietary, or physical needs.

All Workshop itineraries are tentative (subjects, events, times). Itineraries are subject to change without prior notice due to weather and other environmental conditions, direct or indirect logistical arrangements, transportation plans, health conditions of Workshop participants and/or instructors, employees, guides, or assigns, and/or any other factors deemed to be relevant by Blue Planet Photography, LLC. However, we will make every effort to rearrange or substitute activities of equal value, if possible.

Classes & Seminars Policy
Registration: Full registration fee is required at least 7 days prior to the class start date to reserve your place unless otherwise arranged. Registrations are accepted up to 3 days before a class or workshop on a space-available basis, with full payment due at the time of registration unless otherwise arranged.

Gift Certificates: Gift certificates are valid toward the purchase of any product or service offered by Blue Planet Photography, LLC and can be applied to deposits, workshop or class fees, to purchase prints or retain services such as negative scanning or photo restoration. Gift certificates expire 1 year from date of purchase. The expiration date is printed on the gift certificate. Gift certificates are non-refundable.

Cancellations: No refunds are given for cancellations. If a student cancels their participation prior to the start of the class, class fees paid can be applied to a future class date in the 12 month period following the original class start date, or applied to a workshop. Sessions cancelled by the instructor will be made up at no additional charge, including one-on-one make-ups.

Missed class or workshop sessions: may be made up within a 3-month period on a space available basis, at no additional charge. Arrangements can be made for one-on-one make-ups for a fee of $90 per missed session.

Syllabus and Supplies: Information regarding class details, items and materials for students to bring to class will be sent via email as confirmation of your registration.
Updating Account Information
If you have created an account with Blue Planet Photography and wish to change or update your account information, log in using the My Account link at the top of the page and make your changes. Please contact us with any issues.